Customer Order Desk Representative

Role:

As a Customer Order Desk Representative, you will be responsible for:

• Delivering the right products, in the right quantities, with the correct lead time, and at the right cost (price) to customers, accompanied by the correct documentation.
• Providing excellent customer service by following up on customer requirements.
• Meeting the targets and KPIs set for the Operations department and Customer Order Desk Representative role.
• Acting as an interface between departments in relation to sales forecasts, sales orders, order acknowledgements, deliveries (outbound logistics), and/or customer returns.

You will report directly to the Customer Order Desk Supervisor.
 
Main Tasks:

• Sales Forecasting.
• Execute and control the day-to-day operational processes for sales orders.
• Execute and control the day-to-day operational processes for returns.
• Supporting the Inventory Management process.
• General problem-solving.
• Fill in for the Order Desk Manager during absence.