Customer Order Desk Representative

We are looking for a CustomerOrder Desk Representative for our client, Universal Electronics.

Role:

As a Customer Order Desk Representative, you will be responsible for:

• Delivering the right products, in the right quantities, with the correct lead time, and at the right cost (price) to customers, accompanied by the correct documentation.
• Providing excellent customer service by following up on customer requirements.
• Meeting the targets and KPIs set for the Operations department and Customer Order Desk Representative role.
• Acting as an interface between departments in relation to sales forecasts, sales orders, order acknowledgements, deliveries (outbound logistics), and/or customer returns.

You will report directly to the Customer Order Desk Supervisor.

 

Main Tasks:

• Sales Forecasting.
• Execute and control the day-to-day operational processes for sales orders.
• Execute and control the day-to-day operational processes for returns.
• Supporting the Inventory Management process.
• General problem-solving.
• Fill in for the Order Desk Manager during absence.

What you bring:

• Education in logistics or commercial field.
• Some working experience in logistic environment
• Strong analytical and communication skills.
• Service-oriented and flexible attitude.
• Stress-resilient.
• Fluent in English and Spanish (both written and spoken).
• Preferably knowledge of logistics processes.
• Familiarity with software packages: ERP systems and MS Office.
• A team player.

At Universal Electronics, they offer a dynamic and supportive work environment where your contributions will make a real impact.