Technical Support Engineer

As a Technical Support Engineer you are, together with the team, responsible for the quality of our service to customers. The focus is on our stock management solution called !D Cloud.

As a technical expert, you are part of the 2nd-line support helpdesk. This means that you will investigate and answer complex questions and problems regarding our apps, web application or hardware. So you'll have frequent contact with customers at different levels and you'll work closely with our developers to answer their questions. Recognizing patterns and connections in these questions is necessary to determine how we can further improve our services.

Besides answering questions, you are constantly working on increasing the self-reliance of our customers. You will do this by improving our knowledge base through FAQs, guidelines, videos, etc. We are looking for a colleague who is critical of our processes and knows how to further professionalize our department by coming up with new ideas.

With your specialist knowledge, you will also provide (technical) support to various teams within our department. You actively think along with us about new functionalities and provide our product management and UX team with targeted feedback. From a customer's perspective, you test whether the new version of our solutions is satisfactory in terms of functionality and ease of use. In addition, you train the helpdesk of our new customers so that they can answer as many questions as possible themselves and you inform customers about new functionalities.

Your team

As a Technical Support Engineer with the !D Cloud team, you will be working in an inspiring international environment. You can make the difference by taking initiatives yourself, because we see employees as entrepreneurs. This means that you can fulfil your role in your own way. Naturally, Nedap expects a lot of personal responsibility from you. In addition, you will be working in a pleasant workplace where, in addition to hard work, there is also plenty of laughter.

Our offer

We offer excellent primary and secondary employment conditions. You are responsible for your own working hours and vacations. Nobody keeps track of this, we rely on your own responsibility. In addition, we offer you the means to fulfill your responsibilities. Financially too, things are well arranged here. In addition to your salary and vacation allowance, Nedap offers a 13th month, a profit-sharing scheme and the option of shares. We also have a very attractive pension arrangement. But above all, we invest in your development! Nedap does not have a strict budget for your development. In addition to our extensive induction program and personal development program, we would like to explore your potential with you.

Required experience and skills

You have excellent communication skills and a social attitude. In addition, you have a service-oriented attitude and you work in a structured way. You have an affinity with technology and have technical insight.

  • In addition, you recognize yourself in the following:
  • A minimum of HBO (higher professional education) work and thinking level;
  • You have, preferably, several years of work experience;
  • Analytical ability;
  • You can switch well between different systems and tasks;
  • Good command of the English language orally and in writing;
  • Command of the Spanish language is an advantage;
  • You are prepared to visit our customers at home and abroad;
  • You are prepared to work outside office hours in an on-call service for high priority issues.

About Nedap Retail

Store employees spend a lot of their time searching for products and managing stock. Our RFID technology for article security and in-store inventory management makes it very easy to monitor and control all processes in the store in real time. Employees no longer have to waste time searching for items, meaning they can devote greater attention to customers.