Sales Support Engineer
Location: Ijmuiden, Velsen- North, Netherlands
Vesuvius is a global leader in molten metal flow engineering and technology, primarily serving the global steel and foundry industries. We develop innovative solutions that enable our customers to increase their efficiency and productivity, enhance quality, improve safety and reduce their costs and their environmental impact. Our history spans more than 100 years, we are on six continents with more than 11,000 employees. We value diversity. Sustainability is at the heart of everything we do. We aim to deliver sustainable, profitable growth to provide our shareholders with a superior return on their investment, while providing our employees with a safe workplace where they are recognized, developed and properly rewarded.
Vesuvius’ Advanced Refractories business supplies the steel industry and other process industries with high performance refractory materials used for lining vessels such as blast furnaces, ladles and tundishes to enable them to withstand high temperatures and/or corrosive attack.
At Vesuvius, customers are at the focal point of everything we do. As a Sales Support Engineer your role will be pivotal in ensuring exceptional service to our customers, as well as providing vital support to the local field sales team and our Shared Service Center. You will engage in extensive communication, both verbal and written, with external customers and colleagues across the organization. Your proactive approach will help maintain and enhance communication with customers and the Shared Service Center, ensuring responsiveness to their needs and a keen understanding of their priorities.
In this role, you will have the opportunity to independently execute trial projects with customers and provide technical support to product and sales managers. You hold technical responsibility for company equipment, field trials, customer support, and collaborate with sales management to drive customer-related revenue and margin growth.
Working with :
Internally : Product Management ,Account Management, Customer Service, Operations, Maintenance, Production
Externally : Customers and Suppliers
Reporting to: Account Manager AR I&S, Netherlands
Who are we looking for :
At Vesuvius, we're committed to delivering exceptional customer experiences. If you're a dedicated and proactive individual with a passion for technical excellence and customer satisfaction, we invite you to join our team as a Sales Support Engineer. Vesuvius is committed to the growth of their employees and training will be provided for this role if required.
Are you interested? Then click ‘’Apply’’ to be a part of the Vesuvius journey.